j9ya Privacy Policy

Last Updated: January 2026

1. Introduction

j9ya ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. Protecting the privacy of our users is one of our highest priorities. This privacy policy explains what personal information is collected when you access or use the j9ya.lat website, how it is processed, and what your rights are.

By accessing this website or creating an account, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services. We reserve the right to update this policy at any time, and notice of any changes will be provided on the website.

2. What Information We Collect

We collect the following types of information to make your experience on the j9ya platform safe and enjoyable:

2.1 Registration and Identity Information

When you create an account at j9ya, we collect the following information from you:

• Full name (real name that must match your identity document)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (when identity verification is required)

2.2 Financial Transaction Information

For deposits and withdrawals, we record the following information:

• Mobile banking account number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction date, time, amount, and method
• Deposit and withdrawal history

2.3 Technical and Usage Information

The following information may be collected automatically while you use our site:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

3. How We Use Your Information

j9ya uses your personal information only for the following legitimate purposes:

• Account management: To create, manage, and secure your account.
• Identity verification: To confirm a user's age and identity (in compliance with the 21+ age requirement).
• Financial transaction processing: To complete deposits and withdrawals securely.
• Customer support: To resolve your questions and complaints through 24/7 live chat support.
• Fraud prevention: To detect and prevent account misuse, money laundering, and other fraudulent activities.
• Responsible gaming: To take the necessary steps to protect users from gambling addiction.
• Service improvement: To continuously improve our platform and user experience.
• Communication: To send important updates, promotional offers, and account-related notifications.

4. Cookies and Tracking Technologies

j9ya uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site, such as maintaining login sessions. These cannot be disabled.
• Performance cookies: Used to monitor site usage and improve performance.
• Functionality cookies: Used to remember your preferences, such as language selection.
• Analytics cookies: For analysing statistics about our site.

You can disable cookies at any time by changing your browser settings. However, this may limit some functionality of the site.

5. Sharing Information with Third Parties

j9ya does not sell your personal information or provide it to third parties for commercial purposes. However, we may disclose information in the following circumstances:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, and banking partners.
• Identity verification services: To complete the KYC (Know Your Customer) process.
• Legal authorities: In compliance with court orders or valid legal processes.
• Fraud prevention services: To ensure account security.
• Technology service providers: Who assist in operating our platform and work under strict confidentiality agreements.

6. Data Security Measures

j9ya has adopted industry-standard security measures to keep your personal and financial information secure:

• SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall protection: Advanced firewall systems prevent unauthorised access.
• Two-factor authentication: Additional security verification when logging into your account.
• Regular security audits: Our systems are monitored through regular security testing.
• Limited access: Only authorised staff can access user information.
• Data encryption: Stored sensitive information is kept in encrypted form.

Although we strive to ensure the highest level of security, no transmission of information over the internet is entirely risk-free. We therefore advise you to keep your account password confidential and to use the site from a secure network.

7. Data Retention Period

j9ya retains your information only for as long as necessary. The specific retention periods are listed below:

• Active account information: For as long as the account remains active.
• Closed account information: Even after an account is closed, some information may be retained for a defined period due to legal requirements and obligations.
• Financial transaction records: For as long as required in compliance with financial regulations.
• Log files: For a limited period for security and troubleshooting purposes.

8. User Rights

As a user of the j9ya platform, you have the following rights:

8.1 Right to Know

You have the right to know what information we hold about you. You can contact us at any time via live chat or email to request this information.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you have the right to have it corrected. Information can be updated through account settings or via customer support.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Data Portability

You have the right to receive a copy of your personal information. To make this request, please contact the support team.

8.5 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. However, important account-related notifications will continue to be sent.

9. Protection of Minors

j9ya strictly provides services only to users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we become aware that we hold information about a minor, it will be deleted immediately and the account will be closed.

10. International Data Transfers

In some cases your information may be processed or stored outside Bangladesh. For any such transfer we ensure that appropriate safeguards are maintained and that the privacy of your information remains protected under this policy.

11. Changes to This Policy

j9ya may update this privacy policy from time to time. In the event of any significant changes:

• A clear notice will be provided on the website.
• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification may be sent to your registered email.

Continued use of the site after any changes means you are considered to have accepted the updated policy. We therefore recommend that you check this page regularly.

12. Applicable Law and Jurisdiction

This privacy policy is governed by applicable law. j9ya's data protection practices follow international fair play standards and data protection best practices. Any disputes or complaints will first be addressed through direct discussion with our support team.

13. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:

• Email: [email protected]
• Live chat: 24/7 support in Bengali is available through the website.

We take every request seriously and will do our best to respond as quickly as possible.